Frequently Asked Questions
Everything you need to know about our home essentials and shopping experience.
What is the typical shipping time for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 10-14 business days for your order to arrive.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large furniture pieces?
Yes, we offer 'White Glove Delivery' which includes room-of-choice placement, full assembly, and removal of all packaging materials for an additional fee.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through your Calex account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.
Are your wood products sustainably sourced?
At Calex, we prioritize the environment. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure long-term sustainability.